What are the keys to being a successful team leader? - part #1

We were talking over the phone about his team and why it was not changing quickly when he said:. “I’ve been telling them what they need to do for six weeks and they still have not changed. What am I doing wrong? They should have changed by now.”

I replied, “People and teams do not change as fast as software. They have a different level of work to do. At this point, remember the old Bible phrase: ‘Be ye steadfast.’ It will happen, but not as quickly as you think it should happen.”

Our challenge as leaders is to realize that “the supervisor’s role has moved away from just managing individuals and toward the much more complicated task of promoting productive, healthy team dynamics, people need help with that…”, write Peter Cappelli and Anna Travis in their article called “HR Goes Agile” in the March-April 2018 issue of the Harvard Business Review.

When I coach leaders on how to be an effective and successful team leader, I routinely tell them to be prepared for the messiness of group process and team dynamics. This means that they as leaders need to have the energy to do this work, not just time or effort to do the work. They need to recognize that they will not always be able to control their time but they can make choices to support having the energy to do the work. This means knowing their limits, seeking out help when needed, and to value structure outside of work. As we all know in the world of leadership, there will always be an unexpected crisis which demands your attention, time and clear thinking. We must be better prepared for these moments and not be working so close to the burn out stage of living.

Next, most leaders believe they shouldn’t need outside help or structure. Marshall Goldsmith in his book, What Got You Here Won’t Get You There: How Successful People Become Even More Successful (Hyperion, 2007) reminds us that our flaws at work and our challenges at work do not vanish when we walk through the front door at home. That is why we as leaders need better support systems at work and at home.

This week, check to make sure you are prepared at work and at home to handle the current challenges surfacing at the end of this year and the new ones that will inevitably come in the new year. If you do not feel well prepared, seek outside help and support to gain perspective and focus. It will make a world of difference over time.

Geery Howe, M.A. Consultant, Executive Coach, Trainer in Leadership, Strategic Planning and Organizational Change Morning Star Associates 319 - 643 - 2257

Answering The Big Questions

I spend a lot of time in conference rooms sitting around tables visiting with people in leadership positions. Some of the rooms are over the top amazing with all of the latest gadgets and hardware plus an amazing view of the sky line from the top floor of the corporate tower. Others are quite simple - a table and some chairs.

During these many hours of listening, exploring and sharing, there always comes a point when someone is going to ask one of the big questions.

- Where are we going with all of this?

- How are we going to get there?

- What’s it going to look like when we get there?

- How will we measure progress?

- Why is this so important that we have to stop doing what we are currently doing and start doing this?

Some leaders stiffen when asked these question. They want their staff or team to just blindly follow them where ever they are going. Others are highly defensive and go into attack mode to deal with those who asked the question. And unfortunately, some go into high academic mode and give an answer that is so confusing and so convoluted that in the end no one understands anything. They are just blinded by the blizzard of words and give up. In short, the leader is frustrated and the follower is miserable. Another lousy day in the office has taken place.

During interesting times and during an extended trough of chaos, asking questions is normal. People are confused. People are seeking clarity. People want to understand so they can make the right choices and be successful.

We forget some days as leaders that all employees want to do well in their job. They want to make a difference and know that their time and energy is not being wasted. They want to work within the context of a supportive work community and on a healthy team. Our role as leaders is to create that healthy work environment within the company so that no matter what is happening outside the company people feel like they are respected and valued within the company. When this happens, people rise to the challenges before them. They think creatively both at the tactical and strategic levels.

This week, recognize that the big questions are just questions. They are not an attack on you, but instead an inquiry and a pathway to clarity. So, sit down this week with a pad of paper or a blank computer screen and come up with some thoughtful answers before you are asked. Bounce these answers off people you respect to make sure they are clear and to the point. And then treat the person asking the questions with dignity. We may live in interesting times and be working through lots of chaos, but we do not need to be rude or disrespectful in our answers. Instead, we need to embrace the old Boy Scout and “Be Prepared.” It will make a world of difference in the conference room and through out the company.

Geery Howe, M.A. Consultant, Executive Coach, Trainer in Leadership, Strategic Planning and Organizational Change Morning Star Associates 319 - 643 - 2257