Showing posts with label systems. Show all posts
Showing posts with label systems. Show all posts

Monday, December 16, 2019

How do leaders conquer adversity and emerge stronger and more committed? - part #3

To conquer adversity successfully, we as leaders need to build and maintain regenerative systems in our lives. I learned this recently over a long lunch meeting with a senior executive. We had gathered to discuss a major organizational transformation. Most of what was happening was based on disruptive goals instead of incremental goals. The impact of these new goals was being felt at the people level, the structure level, the systems level, and the culture level. People were overwhelmed and all of the problems that were surfacing as a result were adaptive in nature.

At home, this same individual was dealing with a husband who had a new job. She shared with me that she often felt like she was on the verge of complete burnout or a total nuclear melt down. 

“What am I suppose to do? The goals are Board endorsed. Our industry is changing fast. And I have to keep moving forward.”

I listened carefully to her concerns and then said, “In situations of this nature, you have to manage your energy, not just your time and commitments. How do you recharge, rebuild or regenerate your energy? Is this an event or a system?”

I have learned personally and professionally that each of us needs to recharge, rebuild or regenerate our energy on many levels. Some of us will do this through exercise at the individual or group level. Others of us will gain energy and perspective through structured or institutional settings like a church or a support group. And finally some of us will do this personally by meeting regularly with a select group of friends. The key I have found is that it needs to be systematic. We need to not just be doing it because it needs to “get done” but instead we need to do it because we understand that this choice over time makes a big difference. It results in on-going improvements and insights.

Second, when it comes to regeneration, we need to step back and recognize that measuring something does not always need to be numerical in nature. The party line in the world of business is that“We inspect what we expect” and “If we can not measure it, it can not be improved.”

My perspective on all of this measurement stuff has evolved over time. I understand the importance and role that measurement plays in helping people get better at something. But when it comes to regenerative level work, I believe there is a time and a place for qualitative measures, too. I have not met a leader in all my years who will quote me a statistic related to personal or professional change. Most tell me a story about an event or experience that shifted their perspective and their choices. I have come to understand that if a person remembers something like this over time, then it has made a difference. Our memories and the feelings around these memories are just as important as the quantitative measures. 

I also have learned that the telling of stories related to those events is important, too. It bonds people and makes people feel like they are making a difference. It also inspires people. A number can not always do this. The sharing of a story or a memory can.

Finally, we need to understand that stewardship of regenerative systems is our responsibility. People who conquer adversity and emerge stronger and more committed do not “outsource” the care of institutional regenerative systems or personal regenerative systems. They engage by being committed to active participation. As one elder told me years ago, “you get out of it what you put into it.” This means going regularly to church or a support group. This means making time for friends and family. 

There have only been a few times in my life when time was not a defining characteristic of what was happening. At these moments, I was not aware of what day of the week it was. Nor was I focused on the clock and what was coming up next. These were what I like to call “100% now moments”.

For example, the days after our first child was born I did not know what day of the week it was. The only time I noticed was sun rises and sun sets. To this day, I specifically remember the time I spent laying on the couch with a newborn son on my chest, watching the sun slowly rise. It was so peaceful and so now.

The biggest and long periods in my life where “time stopped” happened over four summers. During my college years, I went to the same place every summer to be a camp counselor. It was way more than a job. It was a community where I could do “deep battery” recharge after another year of higher education. This particular camp taught simple outdoor living with a focus on wood craft skills, camping skills, crafts, music, trips and adventure.

What made the work of the summer camp experience so powerful for me was that I had found myself, and my team i.e. the other counselors, and my community. We actively supported each other by encouraging each other to try out new activities. When difficult issues surfaced related camper behavior and when challenging differences of perspective happened between counselors, we made the time to deal with them in a thoughtful and respectful manner. In short, there was an “I” but there was an even stronger “we”.

This sense of community was based on an understanding that the work we were doing was changing the lives of all involved. Our goal was make each day a meaningful day. Therefore, we made time to build a meaningful and supportive community. It was dynamic, organic and personal, i.e. a “thick system of relationships” referencing the work of David Brooks in his new book, The Second Mountain: The Quest for a Moral Life. As he explains, “When a community begins to build together, they don’t just create new stuff; they create new norms.” 

When I look at the bigger picture, the road ahead is complex. Big issues and complex challenges abound. Our work as leaders will be very important. Therefore, we need to support people to have a meaningful day at work, to have a meaningful day at home, and to do it within the context of a caring community.

This week, begin to build and routinely maintain meaningful regenerative systems in your life. It will make a big difference at work and at home.

Geery Howe, M.A. Consultant, Executive Coach, Trainer in Leadership, Strategic Planning and Organizational Change Morning Star Associates 319 - 643 - 2257

Monday, October 6, 2014

How do leaders change systems? - part #1

Recently, over a long lunch meeting, those gathered began discussing how leaders change systems. We agreed that most systems are designed for predictability and consistent outcomes. They also are designed to solve problems that may only be clear from a historical perspective rather than a current perspective.

Often when discussing this topic with executives, I point out that many people and even organizations suffer from a normal problem, namely spatial blindness. Barry Oshry in his book, Seeing Systems: Unlocking the Mysteries of Organizational Life, Berrett-Koehler, 1995, defined spatial blindness as seeing the “parts of the system but not the whole system.” The problem is that the skills of perceiving and analyzing the world in terms of systems to many of us. They must be learned, because, for the most part, we are born blind to systems. Rarely can we clearly perceive ourselves in space, time or relationship to what appear to be remote objects, forces, people and events.

Furthermore, spatial blindness is a failure to grasp "big picture" connections. For example, many of us are almost totally unaware of what is happening elsewhere that can indirectly but powerfully affect our lives. Like the legendary blind group of people describing an elephant as they each grasp a different part of its anatomy, we routinely mistake the parts for the whole. In short, we lose perspective and miss the context in which seemingly isolated events occur. 

One unique aspect of spatial blindness is scale blindness. Since it is easy to miss the big picture when concentrating on details, it also is difficult to up-scale or down-scale a set of conditions by linear extrapolation. It can be a recipe for serious error. Yet with improved understanding and perspective, we can begin to overcome scale blindness.

This week keep your eyes open for spatial blindness and scale blindness. It is rampant in the work place.

Geery Howe, M.A. Consultant, Executive Coach, Trainer in Leadership, Strategic Planning and Organizational Change Morning Star Associates 319 - 643 - 2257

Sunday, September 16, 2012

Performance Anxiety

With the end of the third quarter just around the corner, everyone is wanting to position their company well during the fourth quarter of 2012 so they can start 2013 off on a strong footing. As a result, there is a tremendous amount of performance anxiety in offices across this country. Some people are worried sick that they will not be able to meet their numbers or the expectations of their manager. The difficulty from my vantage point is that many leaders are not truly prepared to do something about this situation. They want to hit the numbers yet they also do not want to burn out their best people. What typically happens is some kind of superficial change that really does not help. The more difficult decisions are not easy and thus are avoided. I learned this many years ago.

I was working with an executive on a strategic plan when he shared with me the following story about his daughter and a problem she was having at work. Being this was her first job post college, she had called her Dad and told him that she could not keep up with the work load. He reported to me that he had given her the classic “work harder” speech. He told her to put in an extra effort and work more hours. She received this feedback well and worked 12 hours a day to manage all that was expected of her.

He continued this story by telling me that about 30 days later his daughter had called back and reported that she was on average working 60-70 hours a week and still could not keep up. So, he gave her the “work smarter” speech. He told her to prioritize her work, focus on short term wins, and to delegate her work better if possible. He encouraged her to analyze her weekly calendar and to put the “big rocks in first.” Again, she appreciated this feedback.

Finally, he explained to me that she had called back after 30 days in tears. She had worked harder and had worked smarter. She had even gotten a new calendar and had organized her life down to 15 minute, prioritized segments in order to do what was important and not always what was urgent. She had eliminated time with family and friends, plus most of her exercise time in an attempt keep on top of her work load. Still, she was behind.

He turned to me and said, “Geery - after giving her the work harder and work smarter speeches, I only had one more speech to give her. It was the ‘work different’ speech. I told her that if she worked harder and worked smarter and still could not keep up that more likely she was working in a poorly designed system. Then her options were limited unless she could change that system. Given she could not, I told her that when harder and smarter do not work, then it was time to work for a different company.”  He ended this story by telling me that she had changed jobs and found a company where hard work and smart work were paying off.

I think of this story during this time of the year and know that some will have to work harder and others will have to work smarter. However, if we as leaders do not confront poorly designed systems, then some will have to work differently.  The choice is ours to make.

Geery Howe, M.A. Consultant, Executive Coach, Trainer in Leadership, Strategic Planning and Organizational Change Morning Star Associates 319 - 643 - 2257

Monday, August 24, 2009

Systems & Evolution

THEME: Transformation in the Midst of 2009

FOCUS: Systems & Evolution


Monday morning: August 24, 2009


Dear friends,


On November 2, 2008, Chris Shipley, a Technology Analyst, presented at Purdue University and was quoted in the New York Times. As he explained, “Our biggest challenge right now is fear. The worst thing a company can do right now is go into hibernation, into duck and cover. If you sit on your backside and wait for things to get better, they’re not going to. They’re going to get better for somebody, but not necessarily for you.”


Over the course of 2008 and 2009, I have encountered for-profits and non-profits companies who have transformed themselves in the midst of these economically challenging times. They did not go into hibernation or sit on their backsides waiting for things to get better. They instead made difficult choices and implemented short and long term strategies in order to be successful. Starting this week, I am going to share with you some observations about what they have done.


I began thinking about this in early July during a phone conversation with Mike Werner, Area Manager for the Bank of The West location in Caledonia, Mn. Mike explained to me that it was “not just one thing” that contributed to their success during this recession. Instead, it was a a process of “constant tinkering” which has allowed them to continue their momentum.


In particular, he outlined three key characteristics. First, it was “who before what”. Referencing the Jim Collins material from the book, Good to Great, Mike shared that having the “right people” on the team was critical. They needed to have the right depth of character, i.e. personal core values in alignment with organizational core values, the appropriate skill set, and a commitment to constant skill development through ongoing reading and training. Second, as bankers, they needed to continue embracing the paradigm of becoming “trusted financial advisors” not just sit and serve bankers. Third, the team needed to be actively involved in their community. This is more than just volunteering but instead to be actively engaged in community leadership positions.


When I reflect on Mike’s observations, I think back to a summer conversation with Toni Smith, Executive Director of The Spectrum Network, an organization in Decorah, Iowa that creates customized solutions for men and women with a broad range of barriers so they can live, work, and participate in community. She shared with me that the key for being successful at this time period is the Spectrum “secret sauce”, namely value added services that distinguish The Spectrum Network and make it special.


Still, as the national unemployment rate continues to grow, many people have become quite worried about the future. Some have become afraid about their jobs, and others are doing a duck and cover action, hoping that they will not loose their jobs due to economic conditions that are beyond their control. Some are realizing that we could have a no job growth recovery.


In the midst of this, it is interesting to note that successful companies are not using job elimination as the key strategy to continue growth and profitability. While I suspect that some companies have used this current economic climate as a way to jettison poor performers for “economic conditions” rather than going through the normal HR process of performance management, the upshot is that on the other side of this recession everyone will be leaner and hopefully not meaner.


Nevertheless, I have visited with many organizations who are hiring during this time period. They all report that they are swamped with very qualified applicants. But the good organizations know that this is only a temporary condition. If good applicants are coming in, they know that their current highly qualified staff can easily be recruited away. The best organizations know that they need to rerecruit their top people and spend extra hours hiring just the right people, individuals who not only fit the company’s core values but also are passionate about the company and its work.

Yet, when I step back and listen to a diversity of executives talk about people, culture, strategy, and success this summer, there is one small but significant common thread that emerges. Somewhere deep in the conversation and after the discussion about paradigms and strategic direction, the successful leaders will talk to me about systems being mission critical. They do not talk much about the building or monitoring of new or old systems. This was work that many had done before the downturn in 2008. Instead, they talk about the content being generated within keys systems and the application of this content to strategic and tactical decision-making.


I remember a conversation this summer with Reno Berg, CEO of Mainstream Living, an organization in central Iowa that provides residential and vocational services designed to enhance opportunities, create success and fulfill dreams. As they moved through these economically challenging times, they devised a paperless quality assurance system with feedback to those who were delivering service. With a fully dedicated group of QA people reading service notes, the key to success was not just having the system but how the content within the system was used to improve service delivery. This group helped staff perform better and to assured that quality was improved consistently rather than episodically.


The same is true for Mike Werner and his team at Bank of the West in Caledonia. He shared about a new system they are piloting in their location this summer. While having the system in place has been important, it is the content that the system is generating that has made them more focused and more timely.


This week, first realize that successful organizations are continuing to transform themselves in spite of the current economic conditions. They were doing it before this all happened. They are doing it now and will continue to do it long afterwards.


Second, recognize that systems are playing a major role in their continued success. Check this week to see if the content being generated from your key systems is being used for improved decision-making. If not, explore why not. And if it is being used, help people to utilize it even better.


Have a great week,


Geery


P.S. Thanks to Stephanie Liska, President, BeckAg for the first quote!


News Flash: Please check out our newly revised web site, chartyourpath.com. We have worked on it for many months and I am delighted to share it with all of you.


This Week’s Blog Question:


From your perspective, how are the best companies transforming themselves in the midst of these current economic challenges?


Geery Howe, M.A.
Consultant, Executive Coach, Trainer in
Leadership, Strategic Planning and Organizational Change

Morning Star Associates
319 - 643 - 2257