Regular Communication Is Critical

Routinely during coaching sessions, I will hear the following statement: “I told them but they did not understand.” It reminds me of the common phrase I used to hear in the world of education: “I taught them but they did not learn.” Communication problems are one of the most common problems in the world of leadership.

First, I have to point out that just because you are a leader and you say something, it does not mean that anyone understood it or was even paying attention. Given the amount of pandemic fatigue throughout the nation, most people are just exhausted. They have little time and energy for another message about what’s next or what’s most important. Many employees are just trying to get through the daily grind of endless projects and adaptations.

Furthermore, I have to remind many leaders of an old adage, namely “leaders die with their mouths open.” Most people in management and leadership positions are in constant “send information” mode. They are overwhelming every one around them with more and more data and details. There is no time to process or think about what is being said or shared. Instead, there is only time to react and know that more is coming behind it.

Next, I explain to leaders that regular communication is critical. The word communication is the key word in that statement. I did not say that regular speaking was critical. I did not say that standing up and giving a speech was the foundation to sustainable results. Instead, I said that regular communication is critical. 

Regular communication involves speaking and listening. It is the later that makes the former effective. The problem is that the ratio between speaking and listening is totally out of whack. The best leader is someone who spends a great deal of time listening and learning. They know the art of a good question and the importance of in-depth listening. They recognize that inquiry is the successful pre-cursor to advocacy. 

This week, communicate regularly. Start by listening better, being more fully present when you do it, and asking better questions. Then, over time, more and more people will be willing to hear and understand what you want to share.

Geery Howe, M.A. Consultant, Executive Coach, Trainer in Leadership, Strategic Planning and Organizational Change Morning Star Associates 319 - 643 - 2257