Introduction
As we come to the end of this roller coaster ride of a year, I again am asked the same question by multiple people: “So, what are the trends you are seeing and hearing these days as an executive coach?”. The other question I am being asked is “How should we prepare for 2026?” My response to both of these good questions has revolved around four specific areas of concern.
Feeling Wildly Overwhelmed By Complexity
First, many leaders are feeling wildly overwhelmed by complexity. They are beyond just being busy. Now, they are consumed and overtaken by the volume, magnitude and scope of stuff flying at them, and all around them every day. These endless waves of details and unknowns are exhausting, mind-numbing, and unrelenting.
When I listen to what they are experiencing, I am reminded of a quote by Julius Caesar describing how he handled an unexpected simultaneous attack by the Nervii at three different points on his flanks, while part of his troops were crossing a river and another part was setting up camp. As he wrote: “Omnia uno tempore agenda. [Everything had to be done at once]”. The outcome of this constant feeling of being overwhelmed is that all goals and priorities are lost in the tsunami of details, because everything has ended up in the important and urgent box, even if most of it is neither important or urgent. However, I think there is a bigger problem that is behind this feeling, and this response to accelerated complexity.
Right now, too many leaders are defaulting to a form of leadership based on execution-as-efficiency rather than execution-as-learning. Amy Edmondson in her article called “The Competitive Imperative of Learning” (July-August 2008, Harvard Business Review) explains that the paradigm of execution-as-efficiency is based on leaders providing all the answers, employees following directions, and feedback being typically one-way (from the boss to employee) and corrective in nature (“You’re not doing it right.”). As Edmondson notes, “an execution-as-efficiency model results in employees who are exceedingly reluctant to offer ideas or voice questions or concerns. Placing value on getting things right the first time, organizations are unable to take the risks necessary to improve.” And, as we all know, and she points out, “ ... flawless execution cannot guarantee enduring success in a knowledge economy.” I would also add that flawless execution does not guarantee success in the midst of complexity either.
On the other hand, the execution-as-learning paradigm is based on leaders setting direction and articulating the mission, employees (usually in teams) discovering answers, and feedback always being two-way, namely the leader gives feedback in the form of coaching and advice; team members give feedback about what they’re learning from doing the (ever-changing) work. While this form of leadership may seem unrealistic when one is wildly overwhelmed by complexity, I think it is the smarter choice, because when leaders are overwhelmed, they routinely default to three things, namely control, order, and predictability. As they seek to get everything and everyone around them under control, in order, and acting predictably, the cost of this choice is that psychological safety quickly declines, and silos are quickly created.
Then, all involved, leaders and followers, end up in an anxiety zone where people fear offering ideas or trying new things. They also fear making a decision. Thus, they bring everything, all adaptive, technical, crisis level problems, to the leader to decide. When this undercurrent of fear becomes the driver of all choices, the resulting decline in confidence, choice, connection, and clarity becomes a downward spiral to mediocrity over excellence, and chronically inconsistent levels of collaboration and customer service.
Missing Key Skill Sets
Second, many leaders are missing key skill sets that will assist them in handling these current issues and problems. In particular, I am hearing about many examples of inadequate coaching, and extremely poor delegation taking place at various levels within a diverse number of organizations.
Now, when it comes to the subject of coaching, we need to remember that there are two different types. The first and most common is transactive coaching, which is the transferring of competencies, skills and/or techniques from one individual to another. In essence, this is the “I know something you don’t know and thus I will teach you how to do it,” i.e. a focus on skills and knowledge. The second is transformational coaching, which is focused on shifting someone's view about their work, their understanding of the larger picture, and/or their role or purpose within the company. In essence, this kind of coaching is focused on helping people see and understand the world around them, which, in time, will build a new level of willingness, commitment, and understanding.
However, when leaders are wildly overwhelmed by complexity, most coaching sessions are postponed or skipped in order to get more things done. If they do happen, the leader defaults to “tell me your problems and I will fix them, or solve them for you.” This results in an unhealthy and co-dependent relationship.
Yet, there is a way to make coaching sessions better. In the beginning, the simplest way to do this is to define, and then utilize a framework. I often encourage young leaders to focus on four specific areas in their coaching, namely people, structure, systems, and culture. Next, I ask them to have their direct reports report to them on how these four areas are doing. If a problem in any one of these four areas surfaces, the coach needs to ask the person what they think is a possible solution to this problem. Then, depending on their recommendation, it will be clear whether this is a moment for transactive coaching or transformational coaching. But in the beginning, middle, and end, the goal is to prevent problem dumping or problem transference to the coach. Having a framework can make a major difference in coaching and problem solving.
The other missing skill set is effective delegation. First, all involved need to understand that delegation is the transferring of authority and responsibility from one person to another in order to carry out a specific activity. However, in the midst of overwhelming complexity, most leaders default to dumping on their direct reports without creating any clarity about how much authority or responsibility they have to solve the problem. This results in action without clarity or commitment.
But if we step back from the press of issues and problems, the act of delegation revolves around issues of control, choice, and results. Leaders always want results. Those who are being delegated to want to know how much control they have, and what are the parameters for action, i.e. what are the choices they can make. When these are discussed in advance, delegation is a powerful choice. But, if they are assumed or not discussed, then more often than not people will choose the path of least resistance, or assume they have complete authority and responsibility, causing possibly dangerous levels of impact, or even the setting of precedent. Given current events, we must help people become better at coaching and delegation. There is no way through complexity if we just focus on telling people what to do, and resolving every problem that is handed to us because of our position within the organization.
The Difference Between Strategic Leadership And Operational Leadership
Third, many leaders are confused about the difference between strategic leadership, and operational leadership. I think this is happening because leaders are overwhelmed with the endless amount of work that needs to get done.
When I encounter this as an executive coach, I always turn to the work of Joel Kurtzman and his book, Common Purpose: How Great Leaders Get Organizations to Achieve The Extraordinary (Jossey-Bass 2010). As he writes, “Strategic leaders are people within organizations who plot the course... Strategic leaders generally can think far into the future...The best of these people understand where the future is going and how to get there.” Then he explains, “The role of operational leaders is quite different from those of strategic leaders. Operational leaders make certain the trains run on time, the manufacturing processes are adequate, the logistics systems work, the technicians are well trained, and the the trucks are where they are supposed to be.... like strategic leaders, operational leaders are vital to an organization’s success.” Currently, we need both kinds of leadership, and we need people to be conscious of when they are engaging in each form of leadership, i.e. making the trains run on time, or thinking far into the future.
But as we dive deeply into the two forms, we need to remember something that is essential to success. As James March and Thierry Weil point out, “There are two essential dimensions of leadership: ‘plumbing,’ i.e., the capacity to apply known techniques effectively, and ‘poetry,’ which draws on a leader’s great actions and identity and pushes him or her to explore unexpected avenues, discover interesting meanings, and approach life with enthusiasm.”
Plumbing and poetry are wonderful metaphors to helping people become better at leading others, and better at working together as a team toward successful outcomes. From my vantage point, we need to thoughtfully prepare for the coming new year, and to recognize that a lot of people are experiencing cognitive overload and a great deal of decision-fatigue. When we help them with both plumbing and poetry, operationally and strategically, we will be helping people think more clearly before they engage in action.
Struggling With What Is The Right Strategy And Vision For The Future
Fourth, many leaders are struggling with what is the right strategy and vision for the future. To understand this situation, we need to step back and look at two different things at the same time. First, we must recognize that what feels like a hot mess right now is actually a normal stage of change, i.e. a past order is moving through a period of disorder, and then will ultimately move to a new level of order. I like to call this time of disorder the trough of chaos. Now some, at this time period, would call this a Grand Canyon of Chaos, but whatever the name, things are changing quickly, and are very complex, all at the same time.
Second, we need to understand what is strategy, and what does the word vision mean. Strategy is defined as an extensively premeditated, carefully built, long term plan designed to achieve a particular goal. At the exact same time, it needs to be adaptable due to unforeseen variables rather than presenting a rigid set of instructions or tactics, which has the potential to create organizational vulnerability. Strategy also serves an important function in promoting ongoing evolutionary success of the company. In short, strategy is an adaptable and evolutionary plan.
Vision, on the other hand, is often defined as a destination that inspires, orients, and aligns people. Warren Bennis in an article called “Leaders of Leaders” (Executive Excellence, September 1997) writes “Leaders create not just a vision, but a vision with meaning - one with significance, one which puts the players at the center of things rather than at the periphery.” In particular, this definition of vision focuses on a shared vision, namely one that holds meaning and significance to the people involved, and who will be executing the strategy that moves the organization toward this vision.
Given current events, the challenge with the concept of vision is that people want to translate this into a specific picture, i.e. a visual image of what they want the company to become. However, given the continued acceleration of change and the dynamic turbulence that comes with it, I don’t think we can create a realistic picture of the future. Instead, I believe we need to redefine the concept of vision from an image or picture to a mindset, i.e. one of ownership, commitment, meaning, and understanding.
As to the idea of vision being more a mindset than a destination, I believe we need to do this because the future is so highly unpredictable. As former US secretary of defense, Donald Rumsfeld pointed out: “There are known knowns, things we know we know; and there are known unknowns, things we know we don’t know. But there are also unknown unknowns, things we do not know we don’t know.” While many leaders are focusing on the next possible unknown unknown, which is typically called a “black swan” event, e.g. think about another COVID like event, I instead think we need to focus on the current known unknowns, e.g. the short and long term impact of AI. We may not have definitive answers or solutions to these known unknowns, but we can develop a collective mindset about how to approach them, and how to work through their potential impact.
As Aiko Bethea noted, “There is no growth or transformation without expansiveness.” And right now, we need expansive mindsets that zoom out before zooming in order to figure out how to move forward. For in the end, we need to create adaptive strategies and adaptive mindsets that empower people to move forward with clarity and commitment.
The Problem With The Future
“The problem with the future,” writes Arnold Glasow, “is that it usually arrives before we’re ready for it.” Given the roller coaster of a year that we experienced to date, I don’t know if we are completely ready for what is coming in the new year. However, I am certain that many leaders are feeling wildly overwhelmed by complexity, and many leaders are missing key skills sets to handle what is happening and what might be happening in the new year. I also believe many leaders do not understand the difference between strategic leadership and operational leadership. Finally, many leaders are struggling when it comes to figuring out what is the right strategy and vision for the future.
Nevertheless, I am not feeling hopeless given the current state of affairs. For I know many leaders who are doing the right things to correct these problems. I also know many leaders who are actively engaged in productive, effective, and on-going planning. As Richard Farson Ph.D. reminds us, “Planning may not be effective at assessing the future, but it can be a good way to assess the present…. The process, not the product, is what is important. At its best, planning becomes a form of anticipatory, strategic thinking - the basis for organizational flexibility and readiness. That may be the most it can offer, but that’s a lot.” Creating a greater level of anticipatory, strategic level thinking along with greater levels of organizational flexibility and readiness is a solid foundation when we prepare for the near and long term future.
There also is one more thing we need to do as we prepare for the new year. And that is to remember the wise counsel of the late Queen Elizabeth II when calling for national unity amid COVID-19 on April 25, 2022: “The pride in who we are is not a part of our past, it defines our present and our future.” We must remember and take solace in the understanding that we have risen to great challenges in the past, and that we have the capacity to do it again in the new year. For I have no doubt that given what I have lived through in my lifetime, we have the courage, the fortitude, and the capacity to do it again. As Melvin Evans wrote so many years ago, “The men [and women] who build the future are those who know that greater things are yet to come, and that they themselves will help bring them about. Their minds are illuminated by the blazing sun of hope. They never stop to doubt. They haven’t time.” While the future may be challenging, I hope all of us will let out minds and hearts be illuminated by the blazing sun of hope, and never doubt our commitment to make the world a better place place for all.
© Geery Howe 2025